Privacy Policy
At Rudra Jewellers, we value your privacy and are committed to protecting your personal information.
This Privacy Policy describes how Rudra Jewellers (“we”, “us”, “our”) collects, uses, stores, shares, and protects the personal data of users (“you”, “customer”, “data principal”) who visit or transact on https://rudrajewels.in (the “Site”). This policy is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules thereunder.
1. Data Fiduciary
Rudra Jewellers
Near Red Fox Hotel, Malviya Nagar, Alwar, Rajasthan – 301001
Email: privacy@rudrajewels.in
Phone: +91 89498 65634, +91 90247 30917
We act as the Data Fiduciary for personal data collected through this Site.
2. Personal Data We Collect
We collect only data necessary to fulfil your purchase and provide services:
– Identity data: Full name, gender, date of birth (if voluntarily provided).
– Contact data: Email address, mobile number, shipping address, billing address.
– Transaction data: Order details, purchase history, payment confirmation references (not card or bank credentials).
– Statutory data: PAN details for orders of ₹2,00,000 and above, as required under Section 269ST of the Income Tax Act, 1961.
– Technical data: IP address, browser type, device information, operating system.
– Usage data: Pages visited, time spent, products viewed, cart activity.
– Communication data: Emails, WhatsApp messages, support tickets exchanged with us.
– Marketing preferences: Subscription status, communication consent.
We do not collect or store sensitive personal data such as financial account passwords, biometric data, or health data.
3. How We Collect Data
– Directly from you: when you register, place an order, contact us, or subscribe to communications.
– Automatically: via cookies, analytics tools, and server logs.
– From third parties: payment gateways, shipping partners (limited to order fulfilment).
4. Purposes of Use
We use your personal data for the following purposes only:
– Processing and fulfilling your orders.
– Communicating order status, shipping updates, and customer support.
– Issuing tax invoices and complying with Indian tax laws.
– Verifying identity for high-value transactions (₹2,00,000+).
– Improving our website, products, and services.
– Sending promotional offers, newsletters, and product updates (only with your consent).
– Detecting fraud and preventing unauthorised transactions.
– Complying with legal obligations, court orders, and regulatory requirements.
5. Lawful Basis and Consent
We process your personal data based on:
– Your explicit consent given at the time of collection.
– Necessity for the performance of a contract (order fulfilment).
– Compliance with legal obligations (taxation, KYC, anti-money laundering).
– Our legitimate business interests, balanced against your rights.
You may withdraw consent at any time by contacting our Grievance Officer (Section 12 below). Withdrawal does not affect lawful processing prior to withdrawal.
6. Sharing of Personal Data
We share personal data only with the following categories, strictly for stated purposes:
– Payment Gateway Partners: Razorpay, PayU (or equivalent) — for processing payments.
– Logistics Partners: BVC Logistics, Sequel Logistics, and other insured courier services — for delivery.
– Hallmarking & Certification Bodies: For BIS HUID verification when required.
– Tax Authorities & Regulators: As required under Indian law.
– Analytics & Marketing Tools: Google Analytics, Meta Pixel (only anonymised or aggregated data).
– Professional Advisors: Auditors, legal counsel — under confidentiality obligations.
– Law Enforcement: In response to lawful requests, court orders, or subpoenas.
We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.
7. Data Retention
We retain personal data only as long as necessary:
– Order and transaction records: 8 years (as required under tax and accounting laws).
– Customer account data: Until account deletion is requested or 3 years of inactivity.
– Marketing data: Until you withdraw consent.
– Anonymised analytics: Retained indefinitely for business insights.
Upon expiry of the retention period or upon valid request for erasure, data is securely deleted or anonymised.
8. Data Security
We implement reasonable security practices, including:
– SSL/TLS encryption for all data in transit.
– Restricted internal access on a need-to-know basis.
– Secure password protocols and authentication systems.
– Regular security audits and software updates.
– Payment data processed exclusively by PCI-DSS compliant gateways (we do not store card details).
While we strive to protect your data, no method of transmission over the internet is 100% secure. You share data at your own risk.
9. Your Rights as a Data Principal
Under the DPDP Act, 2023, you have the following rights:
– Right to Access: Request a summary of personal data we hold about you.
– Right to Correction: Request correction of inaccurate or outdated data.
– Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
– Right to Withdraw Consent: Withdraw consent at any time.
– Right to Grievance Redressal: Raise complaints with our Grievance Officer.
– Right to Nominate: Nominate another individual to exercise rights on your behalf in case of incapacity.
To exercise any of these rights, contact our Grievance Officer (Section 12).
10. Cookies and Tracking
Our Site uses cookies and similar technologies:
– Essential Cookies: Required for cart, checkout, and login functionality.
– Analytics Cookies: Google Analytics (GA4) — to understand site usage.
– Marketing Cookies: Meta Pixel and similar (only with consent) — for retargeting.
You may disable cookies through your browser settings. Disabling essential cookies may impair Site functionality.
11. Children’s Data
Our services are not directed at individuals below 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided data, please contact us immediately for deletion.
12. Grievance Officer
In accordance with the DPDP Act, 2023 and IT Rules, 2011, our Grievance Officer can be contacted at:
Name: Sourave Soni
Designation: Grievance Officer, Rudra Jewellers
Address: Near Red Fox Hotel, Malviya Nagar, Alwar, Rajasthan – 301001
Email: grievance@rudrajewels.in
Phone: +91 89498 65634, +91 90247 30917
Response Time: Acknowledgement within 72 hours; resolution within 30 days.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Site. Continued use of the Site after such updates constitutes acceptance of the revised policy.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Alwar, Rajasthan.
Contact
For privacy related queries: privacy@rudrajewels.in
For grievances: grievance@rudrajewels.in
General contact: +91 89498 65634, +91 90247 30917
Last Updated: 12/06/2026
