Frequently Asked Questions
Authenticity & Certification
Q: Is every piece BIS Hallmarked?
Yes. Every gold jewellery piece sold by Rudra Jewellers is BIS Hallmarked engraved on it.
Pricing & Payment
Q: How is the price of jewellery calculated?
Price = (Daily gold rate × weight in grams) + Making charges + Wastage + GST. Gold rates are refreshed daily based on the live market rate. The exact breakup is shown on every product page.
Q: Why does the gold rate keep changing?
Gold is a globally-traded commodity. Its price fluctuates daily based on international rates, currency movement, and demand. The price you see at the time of checkout is locked in for your order — even if rates rise the next day.
Q: What payment methods do you accept?
We accept online payments via UPI, debit cards, credit cards, and net banking through a secure PCI-DSS compliant gateway. Cash on Delivery is available for select orders. For high-value orders, bank transfer is also accepted.
Q: Is Cash on Delivery available?
Yes, COD is available for orders up to ₹50,000 within select PIN codes. Higher-value orders require prepayment via online payment or bank transfer, due to courier-side insurance and security requirements.
Shipping & Delivery
Q: How long does delivery take?
Delivery typically takes 5-7 working days for metro cities and 7-10 working days for tier 2/3 cities. Custom-made or made-to-order pieces may take 7-14 working days before dispatch. Detailed timelines are in our Shipping Policy.
Q: Is shipping secured?
Yes. All shipments are dispatched via specialised secured logistics partners (BVC Logistics, Sequel Logistics, and equivalent) with signature on delivery.
Q: Do you ship internationally?
Not currently. We ship within India only. International shipping is planned for the future — subscribe to our newsletter to be notified when launched.
Returns, Exchanges & Buyback
Q: Can I return or exchange my jewellery if I change my mind?
Yes. Ready-stock jewellery can be returned or exchanged within 7 days of delivery, provided the BIS hallmark, certificate, and tax invoice are intact. Custom-made or engraved pieces are non-returnable. Full conditions are in our Refund & Return Policy.
Q: Do you offer buyback of previously purchased pieces?
Yes. We offer buyback of Rudra Jewellers pieces with intact hallmark and original tax invoice. Buyback value is calculated as (current gold rate × verified weight) – wastage – refining charges. Contact us for a specific quote.
Custom Orders & Sizing
Q: Can I order a custom-designed piece?
Yes, we accept custom orders. Share your design idea via WhatsApp or email — we will revert with a quote, estimated weight, and timeline (typically 14-21 days). Custom orders require 50% advance payment and are non-returnable once production begins.
Q: How do I find my correct ring size?
You can either: (a) measure the inner diameter of a well-fitting ring you already own and match it to our size chart on the product page, (b) request a free ring sizer kit via WhatsApp, or (c) visit our any nearby jewellery store for in-person sizing.
Care & Support
Q: How should I care for my gold jewellery?
Avoid contact with perfumes, lotions, chlorinated water, and harsh chemicals. Store each piece separately in a soft pouch to prevent scratches. Clean periodically with a soft cloth. For deeper cleaning, bring it to us — first cleaning is complimentary for our customers.
Q: Who can I contact if I have a problem with my order?
Email us at help@rudrajewels.in, WhatsApp us at +91 89498 65634 or +91 90247 30917, or call us during business hours [Mon-Sun, 10 AM – 7 PM]. We aim to respond within 24 hours.
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Still have questions?
Reach out anytime — we’re here to help.
